Covid-19 FAQs
COVID-19 FAQs
At Pash, we are doing all we can to slow the spread of COVID-19. We have introduced a number of measures including heightened hygiene processes and social distancing to protect the welfare of our staff and customers. All staff members who are able to work from home are now doing so. We continue to work closely with partners and delivery teams to try and provide the safest service to our customers and are now offering no-contact delivery. Please know we are trying our best to keep business as usual during these unusual circumstances, we will notify any changes through this page and email.
Can I still order products?
Yes, you can still order online or over the telephone, where our customer service team will be happy to help.
Are your customer services team still open?
Yes, our customer service team are set up remotely so you can still contact by phone at 01509 76 73 74, email us at or use our live chat on the site to speak to our team.
Can I still receive a delivery?
Yes, we are continuing to operate a home delivery service. There may be a slight delay, however we are working closely with our delivery partners and doing our best to minimise these delays.
Do you offer no-contact delivery?
Yes we do. All of our carriers have the ability to deliver with no contact. Simply let us know that you wish for this to happen when they contact you to arrange delivery, or when they arrive at your address.
I'm self-isolating, can I still get my delivery?
If you are currently self-isolating and wanted to place an order with us, please contact our team so we can help arrange a safe delivery option that is ideal for you.
Are you able to offer White Glove or Room of Choice delivery services?
As a result of taking measures to minimise the risk of spreading the virus, our delivery teams are instructed not to enter customer premises until further notice. Accordingly, your shipments will be handed over at the residential door (in front of the main apartment door in an apartment building or behind the front door of a house). We will replace the need for a recipient's signature on the tablet. Instead, the delivery team will take a photograph of the goods at the delivery point, and will sign the tablet on the customer's behalf once delivery is completed.
I don't have assistance to move my furniture inside, what should I do?
We would recommend delaying your delivery until you are able to arrange the necessary assistance. In order for us to ensure staff and customers safety, we have introduced no-contact deliveries.
Can my delivery be put on hold?
Yes, should you wish to delay delivery of your order please contact Customer Services and they will be happy to help.
We are following government guidelines that are being put in place, for more information on COVID-19 visit the Government website
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